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DBHDS Qualified Bilingual Staff (QBS) Program

Qualified Bilingual Staff (QBS) Trainings for 2017

June 26-28, 2017 ~ Fairfax-Falls Church Community Services Board, 8221 Willow Oaks Corporate Drive, LL-419/LL-425, Fairfax, VA 22031
Registration: Now - June 12, 2017            Application Deadline: June 12, 2017
For application, please email Keiana Bobbitt.

June 26-28, 2017 ~ CANCELLED Hampton-Newport News Community Services Board, 300 Medical Drive, Hampton, VA 23666
Registration: Now - June 12, 2017            Application Deadline: June 12, 2017
For application, please email Keiana Bobbitt.

September 11-13, 2017 ~ Virginia Tech Richmond Center, 2810 N. Parham Road, Henrico, VA 23294
Registration: Now - August 28, 2017        Application Deadline: August 28, 2017
For application, please email Keiana Bobbitt.

For more information or questions, please contact Keiana Bobbitt, in the Office of Human Resources Development and Management, at


The OHEA provides technical support, implementation consultation, interpreter proficiency testing, interpreter evaluation, and QBS training for behavioral health and developmental services organizations who are looking to build or enhance their language services.

The QBS Model & Program were designed by Kaiser Permanente National Diversity & Inclusion and adapted by DBHDS to capitalize on an organization’s existing workforce diversity and ensure qualified linguistic services and culturally competent care at every point of contact.

QBS Dec 2015

DBHDS adaptation is specifically designed to build terminology in behavioral health, substance abuse, and developmental services setting and discuss the unique role that bilingual staff may have interpreting in these settings.

This model has been recognized by the Robert Woods Johnson Foundation, the California Endowment, and award winner from the National Committee for Quality Assurance and the Migration Policy Institute. Two hundred bilingual providers and staff have been trained since the program was implemented at DBHDS in 2011. Qualified Bilingual Staff represent a critical link to providing effective communication and quality care to the limited-English proficient (LEP) communities we serve.

Qualified Bilingual Staff Training

The Qualified Bilingual Staff (QBS) training is a core component of the QBS Program.  The training targets bilingual, dual role staff and trains them in proper interpreting skills during a behavioral health or developmental disability services encounter.  The training is an opportunity for your organization to plan for a more comprehensive approach to language services which can enhance communication and contain costs.  This three day training is only for BILINGUAL STAFF working as informal (ad-hoc) interpreters, this is NOT training for professional interpreters. It is open ONLY to bilingual individuals who need to build their skills to support effective communication in mental health, substance use, and developmental disability settings.  

Organizations are encouraged to establish complete QBS programs at their organizations. 

The QBS model can be a key strategic initiative with the goal of ensuring meaningful access in your organization. The model leverages and invests in internal expertise. In light of health care reform, the diversity nexus, and efforts to ensure health equity, the QBS model is promoting quality standards across the BHDS and making significant contributions to an evolving field of cultural and linguistic competency.

The Office of Cultural and Linguistic Competence provides technical support, implementation consultation, interpreter proficiency testing, interpreter evaluation, and QBS training supported by Kaiser Permanente and other nationally recognized healthcare organizations. QBS training and testing can be done in your organization for free if the program is implemented in full.  For more information, contact the OCLC.

Implementation in DBHDS Facilities

Implementation in Community Organization and Private Providers

DBHDS QBS Google Group- Join us!

Join the QBS Google Group 

Kaiser's Official QBS Page

KP's QBS Home Page 

QBS - Robert Woods Johnson Best Practice


Winner of the Migration Policy Institute E Pluribus Unum Prize

Kaiser Permanente QBS wins Migration Policy Award

KP Diversity Notes 

Responding to the Language Challenge: Kaiser Permanente's Approach




Congrats to the newest BHDS Qualified Bilingual Staff!

  • New River Community Services
  • Catawba Hospital
  • Harrisonburg-Rockingham Community Services Board
  • Southern Virginia Mental Health Institute
  • Commonwealth Catholic Charities
  • ID Experts Group
  • Highlands Community Services Board
  • Frontier Health
  • Crossroads Counseling Center
  • Piedmont Geriatric Hospital
  • Loudoun County Community Services Board
  • Fairfax Falls Church Community Services Board
  • New Horizons Healthcare

These are the most recent organizations looking at leveraging the capacity of their bilingual staff to ensure high quality language access and build a complete language toolbox.

Aug qbs class 2014

24 hour QBS Course August 12-14 2014 Roanoke, Virginia


Richmond May 2014

QBS may 1QBS May bQBS May c

Harrisonburg October 2013


Fairfax September 2013

QBS Fairfax Sept 2013QBS Fairfax 2014qbs fairfax 2014 2