Crisis Data Platform

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We appreciate the feedback, participation, and effort of everyone involved as we move into the next development cycle.  If you are encountering an issue with Virginia’s Crisis Data Platform:

Email

Support info:

BHL Customer Support (email)

customersupport@ihrcorp.com

Phone Number

Support info:

BHL Customer Support (Call or Text)

828-540-3546

Data Platform Questions:

Additionally, the platform training videos can now be accessed on the platform, just click on support in the left-hand window:

To assist with log-in and the receiving of related log-in materials, make sure your organization has allowed the use of the Microsoft or Google Authenticator apps on your phone, and that the agency has enabled emails and access to the URL’s, http://uat-app.behavioralhealthlink.com, and https://app.behavioralhealthlink.com

I registered to be an administrator/Lead:

Currently, all individuals are listed as agents, we have recorded agencies desires for leads and Administrators.  To ensure appropriate security of the data, currently you can only see the cases that you enter.  Additional functionality and the schedule for this will be shared in the coming weeks. In the meantime, if there are any organizational changes needed, please continue to send them to crisis_services@dbhds.virginia.gov

I cannot see the whole screen: 

Reminder there are three stacked lines in two places when clicked will modify your view by collapsing and expanding a portion of the viewable area for better visibility. 

Uploading Documents: 

Go to the care plan section and add the document you will be uploading in the summary, under the section you are working on, click upload.  Scroll to the bottom and click save.  It may not currently look like the document recently uploaded, but after you save and re-open the case you should no longer see an upload button and only see a download button- this means your document is there.

Recipient Pending:

If you entered someone’s name and the name “disappeared” it is because you did not go to the care plan page and scroll to the bottom and hit save.

Case Status:

In progress means you are still in the assessment phase

Open means you continue to deliver services

Closed means all services for this episode of care has ended.

In order to save the change in status, choose the correct status, scroll to the bottom hit care plan, scroll to the bottom of the second page and hit save.

Add/Remove Users process:

  1. Fill out the attached sheet regarding User’s
  2. Have one of the identified Lead’s or Admins from the agency sign the form.
  3. Send to crisis_services@dbhds.virginia.gov
    1. Email must be sent by or cc the lead or admin
    2. If not sent by a lead or admin, we will have to contact them to confirm the user, which adds time to the process
  4. Please allow one business day for use to process the request.  Add/Remove requests after 4PM will be processed the next business day.

Other Tips:

  1. If an error message populates at any point in navigation, please click refresh and see if the issue resolves.
  2. To assist with log-in and the receiving of related log-in materials, make sure your organization has allowed the use of the Microsoft or Google Authenticator apps on your phone, and that the agency has enabled emails and access to the URL’s, http://uat-app.behavioralhealthlink.com, and https://app.behavioralhealthlink.com
  3. If messages from BHL are not enabled or identified as appropriate, check your spam box for correspondence
  4. Chrome is the preferred browser for the crisis data platform;
  5. Clear Cache in CHROME