Visitor Information

Patient visitation has been reinstated —

Statement for limitations

1. Visiting hours for units:

4:00 p.m. until 8:00 p.m. weekdays,
10:00 a.m. to 8:00 p.m. on weekends, holidays and during planned Learning Center closures.
Exceptions to standard visiting hours may be possible through prior consultation with the treatment team (for example, to visit after attending a Treatment Planning Conference, a family emergency, etc.). Exceptions for end of life situations or critical circumstances may be arranged.

2. Visitation is generally limited to two (2) persons per patient at a time.

3. Contraband and Search: Visitors may not bring purses, backpacks, sealed packages, plastic bags, cell phones and similar items onto patient care units. Plastic bags may be replaced by Security with paper bags during the check in process. Visitors are subject to search, including use of a metal detector, by WSH Security and must consent to inspection of all items that they wish to bring into WSH. Items prohibited by WSH may be stored in the visitor’s personal vehicle or in available lockers (a locker token/key will be issued to the visitor) in the WSH front lobby during their visit. ()

Any items brought as gifts for a patient must be examined by Security and/or unit staff for assessment of safety concerns, prior to being given to the patient. Visitors are encouraged to not ‘wrap’ gifts, as they will be examined prior to transport onto the unit. See contraband/prohibited items section for guidance.
Non-perishable food brought in specifically for the client to consume later must be sealed in individual serving sizes suitable for the patient’s personal storage bin(s). See Appendix B for guidance.
Food brought in to be consumed at the time of the visit may not be stored for later consumption due to infection control regulations and limited refrigerator space. Leftovers must be taken by the visitor or discarded appropriately. See food guidelines section for guidance.
Security shall grant access through the first door to the Admissions Pathway using the access control system. Access is not typically granted through the double door into The Commons area.