Patient and Quality of Care

Patient Safety and Quality of Care Concerns

Piedmont Geriatric will be recognized as a leader in the mental health treatment of the older adult, as a model hospital, a teaching center, and a resource for other providers. It will be seen as an indispensable component of the state system of community-based services, and as the most efficient provider of geropsychiatric services.

Report Concerns to the Facility

Whenever an individual has concerns about the safety or care of a PGH patient that have not been addressed, he or she is encouraged to contact the following individuals:

• Facility Director/CEO – 804-766-3229
• Assistant Director/COO – 804-766-3247

We encourage you to first notify hospital administration by calling the above numbers. Immediate reporting will allow us to investigate your concerns quickly and take corrective action as needed. Reporting does not, however, preclude you from notifying The Joint Commission.

Confidentiality and Protection from Retribution

Providing your name and telephone number is helpful should there be a need for additional information. If you desire not to identify yourself, please provide us with enough information regarding your concerns so we can complete a thorough investigation. The information you provide will be kept confidential and will only be used to investigate your concerns. There will be no retribution against anyone who reports an actual or potential safety risk.

If Concerns Remain Unresolved

If the concerns cannot be resolved through the Facility Director/CEO or designee, then the individual may contact The Joint Commission in any one of the following ways:

www.jointcommission.org, using the Report a Patient Safety Event link in the “Action Center” on the home page of the website

By fax: 630-792-5636

By mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181