Hiram W. Davis Medical Center

Hiram W. Davis Medical Center is committed to providing quality care to those we serve in a safe environment.

Individuals receiving care, families, staff, and the general public are encouraged to notify the administration of this hospital of any concerns related to care and safety by contacting the facility director, Jarvis Griffin.

Phone: 804-524-7112
Email: jarvis.griffin@dbhds.virginia.gov

Department of Behavioral Health and Developmental Services

Individuals we serve and staff also have the right to notify The Department of Behavioral Health and Developmental Services Central Office (DBHDS CO) regarding any quality of care or safety issues by:

Address: 1220 Bank Street, Richmond, Virginia 23219

Mailing Address: P.O. Box 1797, Richmond Virginia 23218-1797

Phone: 804-786-3921
Voice TDD: 804-371-8977
Fax: 804-371-6638

The Joint Commission

Individuals we serve and staff also have the right to notify The Joint Commission (TJC) regarding any quality of care or safety issues by:

Email: complaint@jointcommission.org

Fax (Office of Quality Monitoring): 630-792-5636

Mailing Address:
 Office of Quality Monitoring
 The Joint Commission
 One Renaissance Boulevard
 Oakbrook Terrace, IL. 60181

For questions on how to file a complaint, you can call 800-994-6610.

Ombudsman

Individuals we serve and staff also have the right to notify the ombudsman regarding any quality of care or safety issues by:

Carol Driskill
Phone: 804-732-7020

There will be no retribution against anyone who reports an actual or potential safety risk. We encourage you to first notify Hospital Administration by calling the above numbers. Immediate reporting will allow us to investigate your concerns quickly and take corrective action as needed.

Reporting does not however, preclude you from notifying The Joint Commission. Reporting quality of car or safety issues to The Joint Commission is non-retaliatory.

Providing your name and number is helpful should there be a need for additional information. If you desire not to identify yourself, please provide us with enough information regarding your concerns so we can complete a thorough investigation.
Thank you for your cooperation.