- For Individuals & Families
- Behavioral Health
Behavioral Health
In collaboration with state and community partners, DBHDS plans, develops, directs, funds, and monitors the delivery of comprehensive behavioral health services throughout the Commonwealth of Virginia.
Behavioral health services may include services for the prevention and treatment of mental health and substance use disorders.
- Developmental Services
- Crisis Services
Crisis Services
DBHDS works with partners across Virginia to develop and maintain the Commonwealth’s continuum of crisis care, by ensuring that there is always someone to call, someone to respond, and somewhere to go.
Virginia 988
If you or someone you know is in crisis, contact the 988 Suicide and Crisis Lifeline by calling or texting 988.
- Human Rights
DBHDS works to ensure compliance with Human Rights Regulations by promoting human dignity, managing the DBHDS Human Rights complaint program, and advocating for the rights of people with disabilities in state service systems.
- Forensic Services
Forensic Services
Forensic services include mental health evaluations and screenings, treatment of individuals with mental illness in jail, case management and restoration of competency to stand trial.
DBHDS develops programs and services for individuals at risk for involvement in the criminal justice system.
SVP Services
Sexually Violent Predator (SVP) services support the delivery of evaluation, treatment, and supervision services to individuals found by the court to meet the criteria of sexually violent predator.
- Behavioral Health
- For Providers
- Support Coordination/Case Management Resources
- Provider Network Supports
- Centralized Training
- Background Investigations Unit
- Licensing
- Crisis Services
- Child and Family Services
- Licensed Provider Search
- Virginia Mental Health Access Program (VMAP)
- Grants
- Resources for Community Housing Guides
- Substance Use Services
- For CSBs
Monitoring and Evaluating Service Quality Tools and Templates
monitoring-and-evaluating-service-quality-tools-and-templates
- All Documents
- 2012 - 2017
- 2018 - 2025
- 2025 Community Provider Trainings Calendar
- 2025 LHRC Minutes
- 2025 SHRC Minutes
- 2026 DBHDS One-Pagers
- Adding Locations
- Adding Services
- Additional information about complaints related to agencies outside of DBHDS:
- Additional Initial Applicant Resources:
- Additional Trainings
- April 2018
- Attending an LHRC or SHRC Fact-finding review
- Attestation
- Beginning Initial Application Process
- Bylaws
- Care Concerns
- Child and Family Services
- CLB
- CONNECT Templates and Fillable Forms
- CONNECT Training and Resources
- Constant Contact Communication History
- Contact us
- Corrective Action Plans
- Correspondence
- Correspondence and Messaging
- Crisis Services
- Data & Statistics
- DBHDS Reports
- DD Waiver Annual Expenditures and Individuals Served (Item 295 K — formerly Item 311.L)
- DD Waivers Slot Allocation
- December 2016
- Developmental Services Information for Providers
- Dignity of Risk
- Do you have additional questions
- DOJ Settlement Agreement
- English Resource Finder Toolkit
- Existing Provider HRCVC_7.18.24
- Existing Provider Information
- Facility Investigation Training
- Facility New Employee Orientation
- FAQ
- FAQs about Human Rights Regulations
- FAQs About Investigating Abuse & Neglect
- FAQs About New Provider Orientation
- FAQs about Reporting in CHRIS
- FAQs About Restrictions, Behavioral Treatment Plans, & Restraints
- February 2020
- Filing a complaint against a provider
- Filing a complaint against an agency
- FLB
- FOIA
- FOIA
- Gambling Annual Reports
- HCBS Bimonthly Newsletters
- Help Desk Protocols
- Home and Community-Based Settings Rule
- How can I find out who my Regional Manager is
- How can I get templates for the policies and process described in this training
- How do I file a Human Rights Complaint
- How do I know what Region I am in
- Human Rights
- Human Rights Committees
- Independent Reviewer Reports
- Information Modification
- Initial Applicants
- Investigating Abuse & Neglect: An Overview for Community Providers
- January 2018
- Job Aids
- July 2018
- July 2020
- June 2016
- June 2017
- Key Documents
- Legislative Resources
- LHRC & SHRC
- LHRC Meeting Minutes
- LHRC Review Forms and Procedural Expectations Facilities
- LHRC Review Forms and Procedural Expectations Providers
- License Renewals
- Licensing
- Licensing Procedures
- Local and State Human Rights Committees
- Making your own decisions
- Managing Background Check Contacts
- Managing Contacts
- March 2016
- March 2017
- March 2020
- Medical Emergency Toolkit
- Meeting Information
- Membership Information
- Memorandums, Technical Assistance, & Other Important Information for Licensed Providers
- Memorandums, Technical Assistance, & Other Important Information for State Operated Facilities
- Memos
- Monitoring and Evaluating Service Quality
- Monitoring and Evaluating Service Quality – Quality Improvement – 12VAC35-105-620
- Monitoring and Evaluating Service Quality FAQS
- Monitoring and Evaluating Service Quality Tools and Templates
- Monitoring and Evaluating Service Quality Tracking of Level I Serious Incidents vs Baseline Behaviors
- Monitoring and Evaluating Service Quality Training
- More Information
- Mortality Review Committee
- New Provider Orientation
- New Waiver Slot Assignment Reports (Item 311 R.2 — formerly 320 S.2)
- Newsletters
- October 2019
- October 2020
- OL & CONNECT Spotlight
- Other helpful information
- Overview
- Overview for Professionals
- Password Management and Variance Applications
- Past LHRC Minutes
- Past SHRC Minutes
- Performance Contract Documents
- Performance Contracts
- Problem Gambling Support
- Provider Training and Regulatory Technical Assistance
- QSR Documents
- QSR Reports
- Quality Improvement - Risk Management
- Quality Service Reviews
- REACH Documents
- Recovery Services Toolkit
- Recovery Services Toolkit Spanish
- Reporting in CHRIS: Abuse, Neglect, Exploitation, & Human Rights Complaints
- Reporting in CHRIS: Facilities
- Reports for the General Assembly
- Requirements
- Resource Finder Toolkit
- Restrictions, Behavioral Treatment Plans, & Restraints
- Retrospective Review Reports
- Revive Trainer Resources
- Rights Posters
- Risk Management – 12VAC35-105-520
- Risk Management & Quality Improvement Strategies Training
- Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 - Sample(s)
- Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 – FAQs
- Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 – Training(s)
- Sample(s)
- Seclusion and Restraint Data
- September 2016
- Serious Incident Reporting and CHRIS Training
- Serving on a Human Rights Committee
- Settlement Agreement Stakeholder Group
- SHRC Meeting Minutes
- SHRC Video Presentation Library
- SIS Satisfaction Survey
- Slide Decks and Supplemental Materials
- Slot Use Disposition Reports (Item 311 R.1 — formerly Item 320 S.1)
- Slot Use Disposition Reports (Item 320 S.1)
- Spanish Resource Finder Toolkit
- State Human Rights Committee Annual Report
- Support Coordination and Case Management
- Supports Intensity Scale
- The Human Rights Regulations: An Overview
- To apply for the LHRC
- To apply for the SHRC
- Tools and Templates
- Training
- Training(s)
- Types of Modifications
- Variance Requests
- Viewing Licensing Information from the CONNECT Provider Portal Dashboard
- Waitlist Review Reports
- Waiver Information for Providers
- What are Human Rights
- Where can I get a copy of the slides
Supporting individuals by promoting recovery, self-determination, and wellness in all aspects of life
Central Office:
1220 Bank Street
Richmond, Virginia 23219
Mailing Address:
P.O. Box 1797
Richmond, VA 23218-1797
Phone: (804) 786-3921
Voice TDD: (804) 371-8977
Fax: (804) 371-6638
Policies:
Corporate:
Back to top