Clinical and Quality Management

The central value of the Division of Clinical & Quality Management focuses on improving the quality of care individuals receive in community programs and in state facilities.

The Division of Clinical & Quality Management was established in August 2018. The Deputy Commissioner of the division serves as the physician leader on the senior leadership team to provide clinical subject matter expertise in cross-disability program areas and leadership for clinical quality management.

Our mission: To support the agency in ensuring all individuals receive high quality care that integrates evidenced-based best practices; uses data to drive decision-making and to inform mental health policy and implement system change.

Our vision: DBHDS believes that quality services provisions include assurances that services and supports are culturally competent and equitable for all individuals served. DBHDS recognizes that implicit bias, disparities, and inequities exist and do influence and increase the barriers individuals face in accessing and receiving quality services. To address all of these issues and the resulting impact, DBHDS is committed to looking for opportunities to:

  • Identify, address and reduce disparities within the behavioral health and developmental disabilities service systems
  • Ensure services and supports are informed by culturally informed principles
  • Ensure equitable access to high quality services and supports

The Division provides:

  • Support across all program areas of the agency to aid in leading system-wide transformation of the services and supports that promote best practices and evidenced-based care
  • Cross disability clinical and technical expertise to enhance collaboration and data driven decision making
  • Partnership and collaboration with licensed providers and facilities in assessing, strengthening and maintaining infection prevention infrastructure to support individuals, staff, and visitors

The Division is comprised of five offices: Infection Prevention, Clinical Quality Management, Mortality Review, Pharmacy Services, and Quality Assurance and Healthcare Compliance.

Training and Resources

Are you a provider looking for training on root cause analysis, quality improvement and risk management? Check out DBHDS Office Licensing Training and Technical Assistance section.

Are you a provider looking for DSP and Supervisor Orientation Training and Competencies? Check out the Centralized Training for Providers webpage.

Looking for general resources on quality improvement? Looking for quality improvement training? Visit these listed below: