STEP-VA

Same Day Access (SDA) – creates a way for Virginians to receive an initial triage and risk assessment the same day they contact their local CSB to request services, followed by an initial clinical assessment and treatment scheduled based on the individual’s level of clinical need. Full implementation of this initiative was achieved in July 2020. 

Primary Care Screening – collects key data to identify individuals’ health risks and coordinate with medical care providers. Full implementation of this initiative was achieved in July 2021. 

Outpatient Services – considered the core of behavioral health services, this includes both mental health and substance use therapy for adults and children, as well as psychiatry services. Full implementation of this initiative was achieved in July 2022. 

Crisis Services – builds out a comprehensive crisis system situated to provide the right service at the right time to individuals nearing crisis, experiencing crisis, or stabilizing after a crisis. Full implementation of this initiative was achieved in July 2022. 

Peer and Family Services – incorporates certified professionals with lived experience into the full array of behavioral health services. Full implementation of this initiative was achieved in July 2023.

Service Members, Veterans, and their Families (SMVF) – requires that all clinical staff of CSBs have SMVF training, in addition to identifying Virginians with a connection to military service, at entry to public mental health services, and offers referrals to appropriate services and resources. Full implementation of this initiative was achieved in July 2023. 

Psychiatric Rehabilitation– services that build or rebuild the skills and supports necessary for individuals to lead a successful life in the community. Full implementation of this initiative was achieved in July 2024. 

Targeted Case Management (TCM) – a comprehensive service that coordinates and links individuals with key resources and care planning. Full implementation of this initiative was achieved in July 2024. 

Care Coordination – person-centered, holistic care planning that connects resources and services across the continuum of care for all individuals served by the CSBs. Full implementation of this initiative was achieved in July 2024.