- Get SFTP Support Forms
- Get Emergency Information
- Receive Safety Alerts
- Learn About STEP-VA
- Access Long Term Care
- Individual and Family Support Program (IFSP)
- Get Information for Military Service Members
- Find or Become a Provider
- Get a Waiver
- File a Service Complaint
- Locate my Community Service Board
- Learn More About DOJ Settlement Agreement
- For Individuals & Families
- Behavioral Health
Behavioral Health
In collaboration with state and community partners, DBHDS plans, develops, directs, funds, and monitors the delivery of comprehensive behavioral health services throughout the Commonwealth of Virginia.
Behavioral health services may include services for the prevention and treatment of mental health and substance use disorders.
- Developmental Services
- Crisis Services
Crisis Services
DBHDS works with partners across Virginia to develop and maintain the Commonwealth’s continuum of crisis care, by ensuring that there is always someone to call, someone to respond, and somewhere to go.
Virginia 988
If you or someone you know is in crisis, contact the 988 Suicide and Crisis Lifeline by calling or texting 988.
- Human Rights
DBHDS works to ensure compliance with Human Rights Regulations by promoting human dignity, managing the DBHDS Human Rights complaint program, and advocating for the rights of people with disabilities in state service systems.
- Forensic Services
Forensic Services
Forensic services include mental health evaluations and screenings, treatment of individuals with mental illness in jail, case management and restoration of competency to stand trial.
DBHDS develops programs and services for individuals at risk for involvement in the criminal justice system.
SVP Services
Sexually Violent Predator (SVP) services support the delivery of evaluation, treatment, and supervision services to individuals found by the court to meet the criteria of sexually violent predator.
- Behavioral Health
- For Providers
- Support Coordination/Case Management Resources
- Provider Network Supports
- Centralized Training
- Management Services
- Background Investigations Unit
- Licensing
- Crisis Services
- Child and Family Services
- Licensed Provider Search
- Virginia Mental Health Access Program (VMAP)
- Grants
- Resources for Community Housing Guides
- For CSBs
Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 - Sample(s)
- All Documents
- 2025 Community Provider Trainings Calendar
- 2025 LHRC Minutes
- 2025 SHRC Minutes
- Adding Locations
- Adding Services
- Additional information about complaints related to agencies outside of DBHDS:
- Additional Initial Applicant Resources:
- Additional Trainings
- Attending an LHRC or SHRC Fact-finding review
- Attestation
- Beginning Initial Application Process
- Bylaws
- Care Concerns
- Child and Family Services
- CLB
- CONNECT Templates and Fillable Forms
- CONNECT Training and Resources
- Constant Contact Communication History
- Contact us
- Corrective Action Plans
- Correspondence
- Correspondence and Messaging
- Crisis Services
- Data & Statistics
- Dignity of Risk
- Do you have additional questions
- Existing Provider HRCVC_7.18.24
- Existing Provider Information
- Facility Investigation Training
- Facility New Employee Orientation
- FAQ
- FAQs about Human Rights Regulations
- FAQs About Investigating Abuse & Neglect
- FAQs About New Provider Orientation
- FAQs about Reporting in CHRIS
- FAQs About Restrictions, Behavioral Treatment Plans, & Restraints
- Filing a complaint against a provider
- Filing a complaint against an agency
- FLB
- FOIA
- FOIA
- Gambling Annual Reports
- Help Desk Protocols
- How can I find out who my Regional Manager is
- How can I get templates for the policies and process described in this training
- How do I file a Human Rights Complaint
- How do I know what Region I am in
- Human Rights
- Human Rights Committees
- Information Modification
- Initial Applicants
- Investigating Abuse & Neglect: An Overview for Community Providers
- Job Aids
- LHRC & SHRC
- LHRC Meeting Minutes
- LHRC Review Forms and Procedural Expectations Facilities
- LHRC Review Forms and Procedural Expectations Providers
- License Renewals
- Licensing
- Licensing Procedures
- Local and State Human Rights Committees
- Making your own decisions
- Managing Background Check Contacts
- Managing Contacts
- Meeting Information
- Membership Information
- Memorandums, Technical Assistance, & Other Important Information for Licensed Providers
- Memorandums, Technical Assistance, & Other Important Information for State Operated Facilities
- Memos
- Monitoring and Evaluating Service Quality
- Mortality Review Committee
- New Provider Orientation
- Newsletters
- OL & CONNECT Spotlight
- Other helpful information
- Overview
- Overview for Professionals
- Password Management and Variance Applications
- Past LHRC Minutes
- Past SHRC Minutes
- Quality Improvement - Risk Management
- REACH Documents
- Recovery Services Toolkit
- Reporting in CHRIS: Abuse, Neglect, Exploitation, & Human Rights Complaints
- Reporting in CHRIS: Facilities
- Requirements
- Restrictions, Behavioral Treatment Plans, & Restraints
- Retrospective Review Reports
- Revive Trainer Resources
- Rights Posters
- Risk Management – 12VAC35-105-520
- Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 - Sample(s)
- Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 – FAQs
- Root Cause Analysis – 12VAC35-105-160.E.1 and 160.E.2 – Training(s)
- Sample(s)
- Seclusion and Restraint Data
- Serious Incident Reporting and CHRIS Training
- Serving on a Human Rights Committee
- SHRC Meeting Minutes
- SHRC Video Presentation Library
- Slide Decks and Supplemental Materials
- State Human Rights Committee Annual Report
- The Human Rights Regulations: An Overview
- To apply for the LHRC
- To apply for the SHRC
- Tools and Templates
- Training
- Training(s)
- Variance Requests
- Viewing Licensing Information from the CONNECT Provider Portal Dashboard
- What are Human Rights
- Where can I get a copy of the slides
-
Serious Incident Review and Root Cause Analysis Template (November 2023)
-
Sample Root Cause Analysis Policy (February 2022)
-
Serious Incident Review and RCA Template Example 5 Whys Stories Sam (June 2023)
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Serious Incident Review and RCA Template Example 5 Whys Stories Jasmine (June 2023)
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Serious Incident Review and RCA Template Example 5 Whys Stories Billy (June 2023)
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Serious Incident Review and RCA Template Example 5 Whys Stories Victor (July 2023)
Supporting individuals by promoting recovery, self-determination, and wellness in all aspects of life
Central Office:
1220 Bank Street
Richmond, Virginia 23219
Mailing Address:
P.O. Box 1797
Richmond, VA 23218-1797
Phone: (804) 786-3921
Voice TDD: (804) 371-8977
Fax: (804) 371-6638
Policies:
Corporate:
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