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CSB Support Forms

NEW – DBHDS Enterprise Data Warehouse (EDW) Request Form.

The purpose of this form is for the CSB’s to request/report the following items:

1.) I would like to add or remove access to a report or dashboard.

2.) I want to report a technical problem regarding a report or dashboard.

3.) I want to report a problem regarding sending data to DBHDS.

Please complete the form below.

DBHDS Enterprise Data Warehouse (EDW) Request Form


CSB SFTP User Access Request Forms.

The purpose of this form is for persons who upload to Sftp for DBHDS submissions for CARS, CCS, PACT, Jail Diversion, or Consumer Satisfaction Survey. 

Use this form to request the following types of access for those authorized by the Director at your CSB.

Access Request:  Additions (new), Re-Enable, Modifications, Deletions or Extensions for existing accounts.

Please complete the form below.

CSB SFTP Access Request Form


Below are support pages where CSB’s can request assistance for the SFTP service.

Please complete the form below.

CSB SFTP Support Request Form


Use the form below to request DBHDS IT Support for SFTP connection issues with the data exchange process. This is the process used to transfer data for an individual’s Individual Support Plan (ISP) and Virginia Individual Developmental Disability Eligibility Survey (VIDES) into the Waiver Management System (WaMS).

Please complete the form below.

WaMS DX – SFTP Connection Support Request