Provider Training and Regulatory Technical Assistance

CONNECT Training and Resources

CONNECT Live Demonstrations 

Overview

CONNECT: Provider Portal Overview Recorded Webinar 

Provider Portal Dashboard Changes Overview

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Beginning Initial Application Process 

How Do I Know if My Application Is Submitted and on the Waitlist?

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Types of Modifications

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Adding Locations 

CONNECT: Adding Locations Recorded Webinar

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Adding Services 

CONNECT: Adding Services Recorded Webinar

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Information Modification 

CONNECT: Information Modifications

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Corrective Action Plans

CONNECT: Corrective Action Plans Recorded Webinar

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Correspondence and Messaging 

CONNECT: Correspondence and Messaging

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License Renewals 

CONNECT: License Renewals Recorded Webinar 

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Managing Contacts 

CONNECT: Managing Contacts Recorded Webinar 

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Password Management and Variance Applications 

CONNECT: Password Management and Variance Applications Recorded Webinar 

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Managing Background Check Contacts 

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Viewing Licensing Information from the CONNECT Provider Portal Dashboard

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Requirements for Responding to Deficiencies

CONNECT: How Do I Know if I Need to Respond to a Deficiency Recorded Webinar

Templates and Fillable Forms

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Crisis Services

Crisis Services Regulatory Training Recorded Webinar (July 2024)

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Quality Improvement – Risk Management  

Recorded Training

Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation & Research – Recorded Webinar (December 2020)

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Root Cause Analysis Samples 12VAC35-105-160.E.1 and 160.E.2

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Root Cause Analysis Trainings 12VAC35-105-160.E.1 and 160.E.2 

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Risk Management – 12VAC35-105-520 

Attestation

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Samples

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Tools and Templates

Instructional Video-Risk Tracking Tool (November 2024)

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Trainings

Day 1: Minimizing Risk Session 1 Webinar (April 2023)

Day 3: Minimizing Risk Session 3 Webinar (April 2023)

Day 2: Minimizing Risk Session 2 Webinar (April 2023)

Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation & Research – Recorded Webinar (December 2020)

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Care Concerns 

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FAQ

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Monitoring and Evaluating Service Quality – Quality Improvement – 12VAC35-105-620

Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation & Research – Recorded Webinar (December 2020)

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Emergency Drill Information 

Medical Emergency Toolkit

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Serious Incident Reporting and CHRIS Training

Individual and Systematic Risk – How to Report and Respond to Incidents (April 2022)

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Additional Trainings

2026 DD Inspections Training Presentation

Licensed Provider Coaching Seminar II Webinar (June 2023)

Licensed Provider Coaching Seminar I Webinar

OCQI/OL-ECTA Process Recorded Presentation (December 2025)

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Mortality Review Committee

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Other Resources 

To find a collection of guides, toolkits and training resources to help build quality improvement (QI) knowledge and skills visit Clinical Quality Management.