Division of Crisis

The Office of Crisis Supports and Services was created to develop and champion the agency’s efforts as it relates to the following initiatives:

1. Establishing the agency’s first cross agency, cross disability, cross generational crisis services office that is centered on the principles of trauma informed care and the belief that people can and do recover.

  • Coordinating and collaborating with state agencies, organizations, partners, existing crisis services, local governments, etc. as it relates to…
  • Serve as the regional and statewide resource for the management and oversight of DBHDS’ crisis related initiatives

2. Establishing a comprehensive crisis system based on national best practice models composed of crisis call centers, community care and mobile response teams, crisis stabilization centers, and supporting the Marcus Alert System.

  • Ensuring that crisis services align with national best practices to serve people in the least restrictive setting possible and build on their natural supports
  • Establishing a network of support for individuals in crisis that establishes a no wrong door access to ongoing services and supports
  • Supports crisis-trained first responders to support individuals in crisis and link them to the crisis system, decreasing reliance on law enforcement to respond
  • Reduces the use of hospital emergency departments, jail bookings, and unnecessary hospitalizations
  • Create pathways to participation in the statewide crisis response system for Black, Indigenous, or Person of Color (BIPOC) owned/led and peer owned/led crisis service businesses
  • Ensuring that equity is a central consideration in planning and developing crisis programs
  • Ensuring the appropriate behavioral health response for crisis related to mental health, substance use, or development disability and decrease encounters for individuals in crisis with the criminal justice system. 

3. Providing leadership within the agency and statewide regarding crisis supports and response services for people who have a developmental disability, a mental illness, substance use disorder, and/or co-occurring substance use disorder

  • Provide support, monitoring, and feedback to the crisis system to ensure model fidelity, establish areas of need and growth, and identify areas of efficiency and success. 
  • Utilizing system data to identify and develop the necessary services to better grow the crisis system and support individuals
  • Assisting in the appropriate training and skills development of individuals supporting the crisis system for Virginia’s crisis system.

Crisis Services Documentation Guide

Crisis Documentation