Office of Licensing

OUR MISSION: To be the regulatory authority for DBHDS licensed service delivery system through effective oversight.

OUR VISION: The Office of Licensing will provide consistent, responsive, and reliable regulatory oversight to DBHDS licensed providers by supporting high quality services to meet the diverse needs of its clients.

CONNECT Provider Portal Resources and Information

Click below for help using the CONNECT Provider Portal or to report an issue.

CONNECT Help Instructions

If you are having trouble accessing or using the CONNECT Provider Portal, please click the Report an Issue button below.

Please allow up to two business days for the Help Desk staff to respond to your issue. 

Your device sometimes may not allow the above button to function as intended. In that case, please send an email directly to with the information below:

• Name

• Provider ID

• Service License (If Applicable)

• Provider Name (Optional)

• Best Contact Phone Number

• Describe the issue that is occurring

You must provide the Provider ID and Service License in order to not delay the resolution of your issue.

Thank you for contacting the DBHDS Office of Licensing’s CONNECT Help Desk.

Exciting News: The CONNECT Portal is now open to accept initial applications to become a DBHDS licensed provider!

Click here to access the DBHDS CONNECT Provider Portal System

The Provider Portal Dashboard provides access to applicant information online and allows direct communication with the Office of Licensing staff regarding your application.

Please review all initial application resources thoroughly prior to logging into CONNECT in order to avoid unnecessary delays in the application process:

  • The power point entitled A Guide to Success in the Initial Application Process– (February 2022) outlines the questions business owners should be able to answer when developing a business plan as well as the six steps of the new applicant process.
  • In addition, the 2022 New Applicant Packet lays out in detail all items that must be submitted. This packet also includes helpful checklists and templates that will assist applicants in correctly developing policies/procedures that comply with the licensing regulations.
  • The Office of Licensing is prioritizing processing initial applications for priority services needed throughout the Commonwealth. The current prioritization list can be found here.

Use the Virginia Department of Behavioral Health and Developmental Services Provider Search System to locate licensed providers by a variety of criteria.

Sign up to get news and updates delivered to your inbox from Office Of Licensing at the Virginia Department of Behavioral Health and Developmental Services.


In order to view the waitlist – please click the DBHDS CONNECT PROVIDER PORTAL and choose VIEW APPLICATION WAITLIST.

Please note that the waitlist may not be processed in chronological order as state initiatives
may cause prioritization changes in the order applications are reviewed.


**Note: In order to download the waitlist, please allow pop ups.**



Office of Licensing regulations 8

Public Comment Requested

Please see the memo below with information on providing comment in two public forums accessible at this link on Virginia’s Town Hall

Or by emailing comments to

Or by fax or mailing (see the details within the memo).






Recorded Trainings
Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation & Research – Recorded Webinar (December 2020)
QI-RM-RCA Webinar Recording December 2021 (February 2022)

Root Cause Analysis – 12VAC35-105-160.E.2
• Sample(s)

• Training(s)

• FAQs

Risk Management – 12VAC35-105-520

• Sample(s)



Monitoring and Evaluating Service Quality – Quality Improvement – 12VAC35-105-620


• FAQs

Other resources

A collection of guides, toolkits and training resources to help build quality improvement (QI) knowledge and skills has been posted to the DBHDS Office of Clinical Quality Management webpage: Office of Clinical Quality Management



Archived Documents

Office of Licensing Contact Information

P.O. Box 1797
Richmond, VA 23218
Office (804) 786-1747

Fax (804) 692-0066

Office of Licensing Staff Contact Information

Licensing Regional Contacts

Incident Management Unit Regional Contact

Specialized Investigation Unit Regional Contact


The Virginia Freedom of Information Act (FOIA), located § 2.2-3700 et. seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies,
public officials, and public employees.


The Department of Behavioral Health and Developmental Services (DBHDS) values the citizens of Virginia and the feedback from the community at large and service providers. As such, DBHDS is dedicated to providing the best service possible to all stake holders. Information provided by citizens and employees helps with fulfilling DBHDS’ mission. If you choose to make a complaint, we will use a formal process to ensure that your complaint is addressed in a timely manner.

Please note, that the Office of Licensing will only investigate complaints that allege a violation of the Rules and Regulations for Licensed Providers by DBHDS or the Standards for the Regulation of Children’s Residential Facilities. While we will not investigate, the Office of Licensing may refer your allegation to the appropriate enforcement agency if the complaint does not allege a violation of the Licensing Regulations, but we believe that you have alleged a violation within their jurisdiction.

To file a complaint for the Office of Licensing through the CONNECT portal.

To report allegations of abuse, neglect and exploitation or other potential human rights violations involving a licensed provider,
please contact the Office of Human Rights directly. Please click here.