OUR MISSION: To be the regulatory authority for DBHDS licensed service delivery system through effective oversight.
OUR VISION: The Office of Licensing will provide consistent, responsive, and reliable regulatory oversight to DBHDS licensed providers by supporting high quality services to meet the diverse needs of its clients.
CONNECT Provider Portal Resources and Information
Click below for help using the CONNECT Provider Portal or to report an issue.
CONNECT Help Instructions
If you are having trouble accessing or using the CONNECT Provider Portal, please click the Report an Issue button below:
Your device sometimes may not allow the above button to function as intended. In that case, please send an email directly to firstname.lastname@example.org with the information below:
Provider ID: ____________________________________________
Service License (If Applicable): ____________________________________________
Provider Name (Optional): ____________________________________________
Best Contact Phone Number: ____________________________________________
Describe the issue that is occurring: ____________________________________________
You must provide Provider and Service License to not delay your issue resolution.
We will respond within 2 business days to provide a status on the issue reported. Thank you for contacting the DBHDS Office of Licensing’s CONNECT Help Desk.
Exciting News: The CONNECT Portal is now open to accept initial applications to become a DBHDS licensed provider!
Click here to access the DBHDS CONNECT Provider Portal System
The Provider Portal Dashboard provides access to applicant information online and allows direct communication with the Office of Licensing staff regarding your application.
Please review all initial application resources thoroughly prior to logging into CONNECT in order to avoid unnecessary delays in the application process:
- The power point entitled A Guide to Success in the Initial Application Process– (February 2022) outlines the questions business owners should be able to answer when developing a business plan as well as the six steps of the new applicant process.
- In addition, the 2022 New Applicant Packet lays out in detail all items that must be submitted. This packet also includes helpful checklists and templates that will assist applicants in correctly developing policies/procedures that comply with the licensing regulations.
- The Office of Licensing is prioritizing processing initial applications for priority services needed throughout the Commonwealth. The current prioritization list can be found here.
Click here to access the DBHDS CONNECT Provider Portal System.
The Provider Portal Dashboard provides access to applicant and licensed provider information online and allows direct communication with the Office of Licensing. Only authorized users can complete licensing tasks online including submitting applications, renewals and modifications, as well as Corrective Action Plan management.
It is essential that all CONNECT users review the trainings under the “Training Resources” button above prior to utilizing the CONNECT Provider Portal System.
Use the Virginia Department of Behavioral Health and Developmental Services Provider Search System to locate licensed providers by a variety of criteria.
Sign up to get news and updates delivered to your inbox from Office Of Licensing at the Virginia Department of Behavioral Health and Developmental Services.
- New CONNECT Provider Portal Help Desk Protocols (April 2022)
- 2022 Annual Inspections for Providers of Developmental Services (February 2022)
- Initial Application Waitlist (May 2022)
Please note that the waitlist may not be processed in chronological order as state initiatives
may cause prioritization changes in the order applications are reviewed.
- Annual Inspections for Providers of Developmental Services Memo (December 2, 2021)
- Word Version of the Sponsor Certification Form
- Sponsored Provider Certification Process (November 2021)
- December 1, 2021 Behavioral Health Enhancement (BHE)
Licensed Services (October 2021)
- Exciting News – A New DBHDS Licensing System Goes Live on November 3, 2021
and Resulting Changes to OL Processes (October 2021)
- Memo – Grace Period for Documentation of ISPs (March 2021)
- Memo to all DD Providers Annual Inspections (February 2021)
REGULATIONS & GUIDANCE
Public Comment Requested
Please see the memo below with information on providing comment in three public forums accessible at this link on Virginia’s Town Hall https://www.townhall.virginia.gov/L/Forums.cfm.
Or by emailing comments to email@example.com.
Or by fax or mailing (see the details within the memo).
- Cover Memo
- Amendments to align with ASAM criteria
- Amendments to align with ASAM criteria in children’s residential facilities
- Amendments to align with enhanced behavioral health services.
- Rules and Regulations For Licensing Providers by the Department of Behavioral Health and Developmental Services [12 VAC 35 ‑ 105]
- Emergency/NOIRA: Amendments to align with ASAM criteria, DBHDS Licensing Regulations [12VAC35-105] – Effective Dates: February 20, 2021 through August 19, 2022
- Emergency/NOIRA: Amendments to align with enhanced behavioral health services [12 VAC 35-105] – Effective Dates: February 20, 2021 through August 19, 2022
- Regulations for Children’s Residential Facilities 12VAC35-46
- Emergency/NOIRA: Amendments to align with ASAM criteria 12VAC35-46. Regulations for Children’s Residential Facilities – Effective Dates: February 20, 2021 through August 19, 2022
- LIC 16: Guidance for A Quality Improvement Program (November 2020)
- LIC 17: Guidance for Serious Incident Reporting (November 2020)
- LIC 18: Individuals with Developmental Disabilities with High Risk Health Conditions (June 2020 )
- LIC 19: Corrective Action Plans (CAPs) (August 2020)
- LIC 20: Guidance on Incident Reporting Requirements (August 2020)
- LIC 21: Guidance for Risk Management (August 2020)
TRAINING AND TECHNICAL ASSISTANCE
BEHAVIORAL HEALTH ENHANCEMENT AND ASAM
- Aligning the Licensing Regulations with ASAM Criteria Training (April 2021)
- Memo Behavioral Health Enhancement and American Society of Addiction Medicine (March 2021)
- ICT/ACT Licensing Requirements Crosswalk (March 2021)
QUALITY IMPROVEMENT-RISK MANAGEMENT RESOURCES FOR LICENSED PROVIDERS
- Flow Chart – Incident Reviews (April 2022)
- SAMPLE Root Cause Analysis Policy (February 2022)
- Tools for Developing a Quality Improvement Program (February 2022)
- Regulatory Compliance with QI-RM-RCA – December Webinar Updated with FAQs (February 2022)
- QI-RM-RCA Webinar Recording December 2021 (February 2022)
- Risk Management – Quality Improvement Tips and Tools Training June 2021 (Updated January 2022)
- QI-RM-RCA Webinar (December 2021)
- Crosswalk of Approved Risk Management Training and DBHDS Risk Management Attestation (August 2021)
- SAMPLE Provider Quality Improvement Plan (June 2021)
- SAMPLE Provider Risk Management Plan (June 2021)
- SAMPLE Provider Systemic Risk Assessment (Updated February 2022)
- Quality Improvement – Risk Management Training (Updated March 2021)
- Q&A from November 2020 QI-RM-RCA Training (Updated March 2021)
- Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation & Research – Recorded Webinar (December 2020)
- Risk Management & Quality Improvement Strategies Training by the Center for Developmental Disabilities Evaluation and Research – Handout (December 2020)
- Quality Improvement – Risk Management Training (November 2020)
- Root Cause Analysis Training (November 2020)
- Q&A from November 2020 QI-RM-RCA Training (January 2021)
CROSSWALKS AND GENERAL TRAINING
- DMAS-DBHDS Comprehensive Needs Assessment Comparison (November 2018)
- Q&A from October 2020 Training on Final DOJ Regulations (January 2021)
- Final DOJ Licensing Regulations Training (October 2020)
SERIOUS INCIDENT REPORTING AND CHRIS TRAINING
- Individual and Systematic Risk – How to Report and Respond to Incidents (April 2022)
- Serious Incident Reporting COVID19 (January 2021)
- Memo – Revoking A User Access (February 2020)
- CHRIS System Training (May 2021)
- Creating A New Serious Incident Case (August 2019)
- Creating A New Death Case (August 2019)
- Updating A Serious Incident (August 2019)
- Updating A Death Record (August 2019)
MORTALITY REVIEW COMMITTEE
- Mortality Review Committee Submission Checklist (May 2021)
- Mortality Review Document Submission Process (May 2021)
- Mortality Review Committee Document Submission Memorandum (July 2019)
- Contacting 911 Emergency Services (December 2019)
Office of Licensing Contact Information
P.O. Box 1797
Richmond, VA 23218
Office (804) 786-1747
Fax (804) 692-0066
The Virginia Freedom of Information Act (FOIA), located § 2.2-3700 et. seq. of the Code of Virginia, guarantees citizens of the Commonwealth and representatives of the media access to public records held by public bodies,
public officials, and public employees.
- A list of all DBHDS licensed providers can be found here.
- Corrective Action Plans for DBHDS licensed providers can be found here.
- A FOIA request is required for information regarding closed providers.
- To request additional records from the DBHDS Office of Licensing,
please submit a request directly through the CONNECT FOIA Portal.
- To request records from any other office within the Department of Behavioral Health and Developmental Services,
please direct your request to Lisa Johnson at 804-786-3921 or fax at 804-371-6638. In addition, the Department has a Voice/TDD, (804) 371-8977.
The Department of Behavioral Health and Developmental Services (DBHDS) values the citizens of Virginia and the feedback from the community at large and service providers. As such, DBHDS is dedicated to providing the best service possible to all stake holders. Information provided by citizens and employees helps with fulfilling DBHDS’ mission. If you choose to make a complaint, we will use a formal process to ensure that your complaint is addressed in a timely manner.
Please note, that the Office of Licensing will only investigate complaints that allege a violation of the Rules and Regulations for Licensed Providers by DBHDS or the Standards for the Regulation of Children’s Residential Facilities. While we will not investigate, the Office of Licensing may refer your allegation to the appropriate enforcement agency if the complaint does not allege a violation of the Licensing Regulations, but we believe that you have alleged a violation within their jurisdiction.
To file a complaint for the Office of Licensing through the CONNECT portal.
To report allegations of abuse, neglect and exploitation or other potential human rights violations involving a licensed provider,
please contact the Office of Human Rights directly. Please click here.